Refund Policy

PLEASE READ AND MAKE SURE YOU UNDERSTAND OUR REFUND POLICY.

Quoted from ACCC: You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

 

  • We will NOT refund for change of mind. All aspects of the product are outlined on our website, including side effects (hickey/cupping marks) due to suction, and  who should/shouldn't use CandyLipz.  When purchasing our product, you are agreeing to our terms and agreeing that you understand the side effects that may occur.  

 

  • We will NOT refund you if you aren't able to deal with the clearly outlined side effects. Everyone's bodies are different and react differently.  If you are unsure wether this product is right for you, please seek medical advice before purchasing. 
    CandyLipz is an EXTREME lip plumper and is not for everyone. Upon purchasing CandyLipz, you are agreeing to take this risk. If you are not able to deal with the side effects of this EXTREME lip plumper, please do not buy CandyLipz.

 

  • AFTERPAY does NOT mean "try-before-you-buy". If you choose Afterpay as a payment method, our Refund Policy is still exactly the same. When you place your order, you are agreeing to our Terms and Conditions. If you are not happy to abide buy these conditions, DO NOT PLACE AN ORDER.

 

  • ATTENTION: ALL SALES ARE FINAL DUE TO HYGIENIC REASONS

 

  • For defective product, we offer a replacement within 30-day from our online store (starting from the invoice date). Please contact info@candylipzaustralia.com for further details. Shipping for replacement plumpers are the responsibility of the customer and must be paid for before replacement is sent out.
    Upon inspection, if we discover that the product is not defective, we will not be able to replace the product. If you would like the product to be returned to you, you will be invoiced for the shipping fee, which will need to be paid before the product is sent back to you.

  • Please ensure you go through troubleshooting steps with Customer Care, before you claim the product is defective. User error does not mean defective, therefore, will not result in a replacement.

 

  • If an order is refused/returned for delivery for any reason, or an order is canceled after it has already been shipped, the shipping fee and a 30% restocking fee will be deducted prior to refunding. Shipment times are not guaranteed and orders canceled or refused will be refunded less the shipping fee and restocking fee.

 

  • Exchanges (product in its original, unopened, unused condition) must be sent back to us and received within 7 days of of the purchase date. If we have not received it by this time, we will be unable to process your exchange.
    Item must be posted back to us via Express Registered Post (signature on delivery) and a return shipping fee must be paid by the buyer before their exchanged item is returned to them.
    All postage costs for an exchange are the responsibility of the buyer.

 

  • Defective items that are returned after the 30-day period, soiled, damaged, dirty or smell cannot be accepted for replacement. All orders are considered final after 30 days

  • If you never received a package, you must notify us at info@candylipzaustralia.com within 15 days of ordering, for us to file a claim with Australia Post.
    If we do not get this form, we will not be able to file a claim. We will not be able to refund the order.
    Please be aware, if your order is lost in transit, we do not offer a refund/replacement. We HIGHLY recommend you add insurance to your order so Australia Post can recover some of the costs of the lost item. 
    Australia Post do not fully refund you if they lose your parcel, so when you place an order that is uninsured, you're accepting these risks.


These policies are binding on all orders and cannot be changed verbally by phone or written by e-mail.

To avoid any confusion, customer service representatives cannot change these policies.

Thank you.